Verzenden & retourneren

Shipment policy

Belgian Shipments

Shipments in Belgium (1-4 days)

€2 for letter mail 0-200gr

€4.5 for shipments 200-500gr

€6 for shipments 0.5KG-30KG

European Shipments

3-8days 

€4 for 0-500gr

€10 0,5-30KG

Worlwide Shipments

€4 for 0-500gr
€20 0,5-30KG

Retourneren bij verkeerde maat
Indien u bij kleding of componenten de verkeerde maat hebt bestelt is retourneren mogelijk.
Let er wel op dat de componenten nog niet gemonteerd mogen geweest zijn en de kleding nog gelabeld moet zijn. 

Cancellation terms

We insure all parcels up to a value of 2500,- €, since the risk of transport passes over to the buyer once the goods are handed out to the carrier. This service is free of charge for our customers. Please consider that customs' fees and import purchases taxes will be charged when the goods are exported to non-eu-countrys and we do not know how much this will cost you. The customs authorities in charge will be able to inform you about these charges.

Cancellation terms
 
Consumers have a legal right to cancel as follows. Consumer means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession.

 

Right to cancel
You have the right to cancel this contract within 10 days without giving any reason.
The cancellation period will expire after 10 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise your right to cancel , you must inform us 
Mountain Sports 
Zoetebeekweg 12
9700 Oudenaarde
Belgium

003246109553
[email protected]

of your decision to cancel the contract by a clear statement (e.g. our  letter sent by post, phone or e-mail).

You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired: sample revocation form
 
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, Except the costs of delivery (If the goods were already delivered), without undue delay and not later than 14 days after the day we receive back from you any goods supplied or (if earlier) 14 days after the day you provide evidence that you have returned the goods or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Should the delivery of the ordered goods from us to you be free of charge due to the threshold of your order, the following applies: Where you exercise your legal right to cancel only for a part of your goods leading to the situation where the goods remaining with you would not reach the threshold for free delivery, you will have to bear the cost of sending the goods to you up to the amount which would have occurred if you had ordered only the goods that are then remaining with you. The same applies, if the delivery of goods from us to you was free of cost due to the fact that it included an articled which was marked as “free delivery” and you exercised your legal right to cancel only for parts of the order including the article marked as “free delivery”. 

For goods that can normally be returned by post: We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back goods that can normally be returned by post or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. 

The right to cancel ceases to be available for contracts for the supply of sealed audio or sealed video recordings or sealed computer, if the goods become unsealed after delivery as well as for contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.


 

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